(Mango Cancer Care Foundation) (“Mango Cancer Care”, “We”, “Us”, or “Our”), a Section 8 Company with its registered office at #4272, 2nd Floor, Saptagiri, Vivekananda Park Road, Near Seetha Circle, Girinagar, 1st Phase, Bangalore – 560 098, Karnataka, India which operates and manages the website at https://www.mangocancercare.com and the mobile application “Querent VBC Portal” (collectively hereinafter referred to as the “Platform”) is committed to protecting Your privacy and the information that You share while using the Platform. We value the trust You place in us, that’s why, We maintain reasonable security standards for securing the transactions and Your information. The Platform is owned by Mango Sciences Inc.
We collect Personal Information (defined below) from You when You register or set up an Account with Us on the Platform. You may browse certain sections of the Platform without being registered with Us. However, to avail the Services on the Platform You are required to set up an Account with Us.
In addition to the above information and to provide Services to You:
In case You are the patient, We also collect Your unique medical record number linked to Your records with the partnered hospital (MRN) and certain financial information. Depending on the mode selected by You on the Platform for the treatment, i.e., ‘Self Pay’, ‘Loan against fixed deposit’, ‘Loan against Caregiver fixed deposit’, and ‘Financial Assistance’ or any other mode of payment for treatment as may be introduced by Mango Cancer Care from time to time, additional information including financial information may be requested by Mango Cancer Care. You also specifically agree and consent to Us obtaining Your medical data from the relevant partner hospital associated with the MRN shared by You (“Medical Information”); and
In case You are the Patient’s Caregiver, We will ask You for certain financial information, including Your bank account details – Indian financial system code (IFSC) of bank branch, salary, and income details, employment history, income tax returns, and other financial information and documents to provide the Services to You.
The above information is collectively referred to as (“Personal Information“). In certain cases, the above information may be shared by You with Mango Cancer Care offline including through their representatives or the representatives of the Partnered Institutions to access the Services.
We may ask You to provide certain additional information about Yourself, on a case-to-case basis. All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/misrepresentation/fraud/negligence of the information disclosed shall lie on Mango Cancer Care nor will Mango Cancer Care be in any way responsible to verify any information obtained from You.
All transactional information including financial information gathered by Mango Cancer Care shall be stored on servers, log files, and any other storage system owned by third parties.
Our primary goal in doing so is to provide You a safe, efficient, smooth, and customized experience on the Platform. The information collected allows Us to provide the Services and features on the Platform that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier. More importantly, while doing so, We collect the above-mentioned Personal Information from You that We consider necessary for achieving this purpose.
In general, You can browse the Platform without telling us who You are or revealing any Personal Information about Yourself. In such a case, we will only collect and store the Non-Personal Information. Once You give us your Personal Information, You are not anonymous to Us. Wherever possible, while providing the information to Us, We indicate which fields are mandatory and which fields are optional for You. You always have the option to not provide the Personal Information to Us through the Platform by choosing to not use a particular Service or feature being provided by Us on the Platform, which requires You to provide such information. We may automatically track certain information about You based upon Your behaviour on the Platform. We use this information to do internal research on Your demographics, interests, and behaviour to better understand, protect, and serve You. This information is compiled and analysed by Mango Cancer Care on an aggregated basis and not individually, in a manner that does not specifically identify You.
We use the Personal Information and other Non-Personal Information, for the following: (i) to provide and improve the Services and features on the Platform that You request; (ii) to resolve disputes and troubleshoot problems; (iii) to enable access to medical data from the relevant hospital associated with the MRN shared by You; (iv) to transfer money to You or Your relative, as applicable, under the value based services program operated by Mango Cancer Care or any of its group entities, (v) to help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services and the users; (vi) to detect, prevent and protect Us from any errors, fraud, and other criminal or prohibited activity on the Platform; (vii) to enforce and inform about our terms and conditions; (viii) to process and fulfil Your request for Services or respond to Your comments, and queries on the Platform; (ix) to contact You or Your relative, as the case may be including to enable access to the Services; (x) to communicate important notices or changes in the Services provided by Mango Cancer Care, use of the Platform and the terms which govern the relationship between You and Us; and (xi) for any other purpose after obtaining Your consent at the time of collection.
In case You are the Patient, You also specifically agree and consent to Mango Cancer Care sharing the Personal Information and the Medical Information with any of its group entities and/or the Partnered Institutions for providing the Services.
We may occasionally ask You to complete online surveys or questionnaires. These surveys may ask You for Your contact information and demographic information (like zip code, age, or income level). We use Your Personal Information to send You promotional emails, however, We will provide You the ability to opt-out of receiving such emails from us. If You opt out, Mango Cancer Care may still send You non-promotional emails, such as emails about the Services and Your Account on the Platform. Unless and until, You explicitly give Your consent to Us, to do so, We will not share Your Personal Information with another user of the Platform and vice versa.
Mango Cancer Care or any of its group entities may use the Personal Information including Medical Information and other information received from the online surveys or questionnaires for conducting analytics and research and publishing reports and sharing insights with third parties including hospitals and pharmaceutical companies in an anonymized manner and for publishing research articles. It is hereby clarified that Your Personal Information and Medical Information will not be shared or published, only analysis or insights from Your data will be made available to hospitals and pharmaceutical companies.
At the end of the value – based services or the Services availed by You through the Platform, if You are the Patient and expressly consent to sharing Your Personal Information and Medical Information with the pharmaceutical companies, We may do so, for providing You an access to drugs by the pharmaceutical companies either free of cost or at a concessional rate as determined by such pharmaceutical company.
We may also disclose Your Personal Information to Our group entities, third party vendors, Partnered Institutions, other service providers who work for Mango Cancer Care or provide Services through the Platform and are bound by contractual obligations to keep such personal information confidential and use it only for the purposes for which We disclose it to them. This disclosure may be required for Us, for instance, to provide You access to Our Services including for undertaking credit assessment by the Partnered Institutions, processing loan amounts to You by the Partnered Institutions, for providing treatment to You, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our Services. We do not disclose Your Personal Information to third parties for their marketing and advertising purposes without Your explicit consent.
Mango Cancer Care may disclose Your information, to the extent necessary: (i) to comply with laws and to respond to lawful requests and legal process, (ii) to protect the rights and property of Mango Cancer Care, Our users, and others, including to enforce the Terms, and (iii) in an emergency to protect the personal safety and assets of Mango Cancer Care, the users, or any person. In such an event Mango Cancer Care is in no manner responsible for informing You or seeking Your approval or consent.
We may, in compliance with applicable laws, share/transfer/assign all of Your Personal Information and other information with any other business entit(ies), in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business, or transfer, or disposition of all or any portion of Our business.
Our Platform has adopted all reasonable security measures and safeguards to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration of the information in compliance with applicable laws and all applicable data security protocols. Further, whenever You change or access Your Account on the Platform or any information relating to it, We offer the use of a secure server. If You access and/or use the Platform (directly or indirectly) it is always Your obligation, to take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to Your Personal Information.
Mango Cancer Care or any of its group entities do not assume any liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. You play an important role in keeping Your Personal Information secure. You shall not share Your Personal Information or other security information for Your Account with anyone. Mango Cancer Care has undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Platform controlled by Us and Our Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your personal information made by any third parties who are not subject to Our control.
You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of the Services provided by Mango Cancer Care (“Posts”). Any content or Personal Information and Posts that You share or upload on the publicly viewable portion of the Platform (on discussion boards, in messages, and chat areas, etc.) will be publicly available, and can be viewed by other users. Your Posts shall have to comply with the conditions relating to the Posts as mentioned in the Terms. Mango Cancer Care retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of Mango Cancer Care, does not comply with the conditions in the Terms. Mango Cancer Care reserves the right to use, reproduce, and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.
Withdrawal of consent: You may choose to withdraw Your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to [email protected] In case You do not provide Your consent or later withdraw Your consent, We request You not to access the Platform and use the Services, and also reserve the right to not provide You any Services on the Platform. In such a scenario, Mango Cancer Care may delete Your information (personal or otherwise) or de-identify it so that it is anonymous and not attributable to You. In the event, Mango Cancer Care retains the Personal Information post withdrawal or cancellation of Your consent, it shall retain it only for the period permitted under applicable laws.
If You have any grievance with respect to the Platform or the Services, You may write to the grievance officer, the name and contact details have been provided below: